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Ludovic Piquerez is the Director of Support at Bacula Systems. He worked in the IT support domain in various demanding industries specialized in healthcare, energy, technology and media. He founded his own company in IT services and developed it into a sustainable business in which open-source software integration was one of the main activities. In his late experience as IT Manager Europe, he implemented healthcare regulations. Ludovic has mentored teams of experts in three different continents. He has successfully resolved issues in challenging environments and succeeded in managing many parallel projects in a multi-customers environment. Ludovic holds a bachelor in Computer Science, major in Management Systems and a Master degree in Social and Political Sciences. He is certified in IT service management (ITIL) and IT governance (COBIT).